Support

Start with the visible error, affected operation, approximate time, and Kinoder request or job identifier. Never send passwords, session cookies, OAuth tokens, API keys, complete provider payloads, private prompts, or unrelated customer data.

Before contacting support

1. Retry only when Kinoder says the operation is safe to retry.
2. Record the request ID, job ID, project ID, and timestamp.
3. Note browser, operating system, and Kinoder release.
4. Capture the visible status and error.
5. Administrators should check readiness, notifications, job details, provider usage, worker health, and storage.
6. Preserve ambiguous paid-provider jobs for reconciliation.

IMAGE PLACEHOLDER - Diagnostic IDs Replace with screenshots showing where a creator finds a job ID and where an administrator finds the related request ID. Recommended size: 1600 x 900 px. Redact user and provider data.

Common categories include identity, uploads, storage, generation, rendering, billing, social publishing, MCP authorization, migrations, and frontend/API version mismatch.